It already happened to everybody, and will happen again. Armor exceding damage or skill not high enough is always frustrating. Usually, you just say: the armor stopped it or you use the near miss rule. Now, you have another more awesome way to solve it:RICOCHETS!
Example: Mike trooper fires at Justin's hero with a SMG. The poor 2(1d6) for damage doesn't beats Justin's armor of (2d6) 11 (6+4+1). So Mike rolls for a ricochet(number of dices in the damage from the weapon): 1= no ricochet Lower than Damage: No Higher than Damage: Yes 6=ALWAYS WORK:CRITICAL SUCCESS(Mike may choose where it goes)
If it succeeds but is not a 6, you roll to see where it goes: 1 or 2: comes back toward the shooter (or near him) 3: goes left (from shooter point of view 4: goes right 5 or 6: continues forward, with a slight (less than 1 fingercone) change to the course